Cancellation, return and refund policy
Last updated: 2020-04-05
In case you change your mind about a purchase, you may cancel your order, by calling :24 823938 or by e-mailing firstname.lastname@example.org.
It is a basic prerequisite to cancel the order on time, before the process of shipping has started. You can cancel an order the same day the order was placed, provided it is a working day (Monday to Friday, excluding public holidays).
In case you wish to return any purchased products, you may do so within 14 days from the date received.
The date that is on the courier receipt is considered the date of return of the product. The product can be returned to the store, whereas for returning it to the company through mail, you will be charged with the return shipping cost.
In order to make a return, please keep in mind the following:
You will get a refund within fourteen days, after receipt of returned products, or the order cancellation, in case you return a product, or cancel an order.
YOUR RIGHTS TO CANCEL AND RETURN THE PRODUCT:
HOW TO CANCEL THE ORDER OR RETURN A PRODUCT:
Tell us you want to cancel the order or return a product. To cancel an order or return a product, please let us know by doing one of the following:
(a) Phone or email. Contact customer services at 24-823938 or email us at email@example.com.
Please provide your name, home address, details of the order and, where available, your phone number and email address.
Returning products after ending the contract.
If you cancel the order for any reason after products have been dispatched to you or you have received them, you must return them to us. You must either return the goods in person to where you bought them, post them back to us at Archimandritou Makariou Macheriotou, 6051, Larnaca, Cyprus or (if they are not suitable for posting) allow us to collect them from you, if we wish.
If you are a consumer exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.
When we will pay the costs of return.
We will pay the costs of return:
(a) if the products are faulty or misdescribed;
(b) if you terminate the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong; or
(c) if you are exercising your right to change your mind as consumer within 14 days.
In all other circumstances you must pay the costs of return.
What we charge for collection.
If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection. The costs of collection will be the same as our charges for standard delivery.
How we will refund you.
If you are entitled to a refund under these terms we will refund you the price you paid for the products including delivery costs, by the same method used for payment. However, we may make deductions from the price, as described below.
When your refund will be made.
We will make any refunds due to you as soon as possible. If you are a consumer exercising your right to change your mind then:
(a) If the products are goods and we have not offered to collect them, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us.
(b) In all other cases, your refund will be made within a period of 14 days from the date you informed us of the fact that you have changed your mind.